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Returns & Exchanges

At DELSEY PARIS, we stand by the quality of our craftsmanship and offer a 30-day return window for items in their original, unused condition. We aim to ensure your travel experience is seamless, starting with a hassle-free returns process.

Return Process

  • 1.
    Initiate Your Return

    Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

  • 2.
    Pack Your Luggage

    Place the unused item in its original packaging, ensuring all hangtags, protective covers, and accessories are included.

  • 3.
    Attach Shipping Label

    Download and print the prepaid shipping label provided via the portal and securely affix it to the outside of your return box.

  • 4.
    Drop Off and Refund

    Hand over your package to the designated carrier; once inspected at our warehouse, your refund will be processed to your original payment method within 7-10 business days.